In this edition of #STSGuides, I’m going to tell you about the process of sending your drive for replacement to Western Digital (WD), here in the Philippines. I’m sharing you my experience with WD’s RMA process, since I have to RMA my own WD Black 2TB, which happens to be the storage of my valuable data, such as personal files, company accounts and archives. It’s now a lesson for me to utilize cloud storage as well as regular backups further.
Your hard drive is one of the most vital component of your computer, and you’ll probably won’t afford to have it destroyed with your valuable data inside. Now, if your computer always prompt for disk errors and repairs (i.e. S.M.A.R.T errors in boot-time), and you have files which are not readable anymore or let’s say, corrupted, then it can be a sign of a failing drive.
You can use several methods to identify a failing drive, one is by downloading WD’s own diagnostic tool, as well as third-party software such as HD Sentinel or HD Tune. These latter software will provide you with further information on your drive condition and details. Remember to get and take note of your drive’s serial number for later use.
The screenshot above of the HD Sentinel was taken after I sent the failing drive for replacement, and the 2TB drive shown there is the replacement drive already. The drive itself, before I sent it for replacement, is just under 8% health.
Although I didn’t lost much data, it’s better to send your drive immediately for replacement once you detect symptoms of failure, since you can’t really predict when drives will fail once they reach the low health threshold.
Now, without further ado, we’ll go to the procedures of sending your drive for replacement.
Step 1: Check Warranty Status
Step 2: Sign Up and Register Your WD Product
Step 3: Creating an RMA Request (IMPORTANT)
Step 4: Send Your Drive to WD Service Center
I’m going to say that although it’s unfortunate for us to send our drives for replacement as a result of it failing, WD’s RMA service is quick and easy to do, compared to some RMA processes which would require you a lot of hassle, especially if you’ll have to send it internationally.
Now, with all the steps covered, we would like to inform you that you can have the chance to save your budget first about buying a new hard drive in case something goes wrong on your current one.
And since new hard drives now bear long warranties (aside from most 1-year store warranties), you can have a peace of mind on your investment for such a long time (usually from 5 – 10 years, depending on the drive model).
We hope that this guide helps you well! Share if it helps!
DISCLAIMER: This post isn’t sponsored in any way by Western Digital.